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Privacy Policy

DowlingDodd Chartered Surveyors Privacy Policy

This Privacy Policy sets out how we use and protect any information that you may give us when you use our website or provide in any other way such as via email, over the phone, in writing, via SMS testing or in person.

DowlingDodd Chartered Surveyors are committed to ensuring that your privacy is protected.

This Privacy Policy explains why and when we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may from time to time change this Privacy Policy, therefore, please check this page occasionally to make sure you are happy with any changes. By using this website, you are agreeing to be bound by this Privacy Policy.

If you have any questions relating to our Privacy Policy and practices then they should be emailed to: or in writing to DowlingDodd Chartered Surveyors, 2a River Street, Truro, Cornwall, TR1 2SQ or by telephoning our office on 01872 260555.

Who are DowlingDodd Chartered Surveyors?

We are a company limited by guarantee (no 5515922). Our registered address is Office 1 The Warehouse Anchor Quay Penryn Cornwall TR10 8GZ. We are registered by the RICS (no 002142). We provide residential and commercial survey and valuation reports and Concrete Block Testing reports and assignments.

How is information collected?

We obtain information from you when you use our website or contact us via email, in writing, via SMS texting, over the phone or in person.

What type of information do we collect from you?

The personal information we collect may include your name and address, email address, IP address, telephone numbers, address of property you require us to inspect including details of price to be paid, access details and your proposed mortgage lenders name.

How do we use this information?

The information may be used to:

  • Carry out our obligations to you necessary because of any contracts between us.
  • To process requests that you have made.
  • Payment of our fees or expenses for which we would require Debit or Credit card details or your bank details in relation to refunds of payment made via Faster Payment.
  • Seek your views on services we provide.
  • Advise you of changes in our services.
  • Send you communications that you have requested.
  • Process or grant a job application.
  • As the vendor of a property, the data is held so we can arrange to contact you to arrange visits to your property to carry out the task requested by our client.

We will periodically review how long we hold your personal details. We will hold your personal information on our systems for as long as is necessary for the relevant activity or for as long as is set out in any relevant contract or as long as is required to comply with the regulatory requirements of any professional body of which we are a member e.g. RICS, or as long as it is required to comply with the requirements of our Professional Indemnity Insurers or relevant legislation.

Who will have access to your information?

We will not sell or rent you information to any third parties.

We will not share your information with any third parties for the purposes of marketing.

We may share your information with Third Party Service Providers, agents, subcontractors or other organisations to complete a task on your behalf.

If we use third party service providers, we will only disclose the personal information that is necessary to deliver the service you have requested and we have an agreement with them that requires them to keep the information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties for them to use for their own direct marketing purposes unless you have specifically requested we do so or we are required to do so by law such as by the court for the purposes of prevention of fraud or other crime.

How can you access or update the information we hold on you?

The accuracy of your information is important. You have the right to ask for a copy of the information we hold about you. We will provide this information initially free of charge but reserve the right to charge for repeated information requests to cover the cost in providing this information.

To request this information, you can email, write or call the Data Controller using the contact details below.

Email or in writing to DowlingDodd Chartered Surveyors, 2A River Street, Truro, Cornwall, TR1 2SQ or by telephoning our office on 01872 260555.

Our security precautions

When you give us personal information, we take steps to ensure that it is treated securely. Our website is hosted on a secure server and you will see a lock icon at the top of the page of web browsers such as Google Chrome and ‘HTTPS’ in front of the page URLs.

The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and our website are encrypted. HTTPS is often used to protect highly confidential online transactions but we use it to ensure all your data is protected.


Like many other websites, the DowlingDodd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your preferences and provide analytics. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the privacy policy of that third-party site.

Under 16 years of age

We are concerned to protect the privacy of children aged 16 or under.  We do not offer our services to under 16’s.  If you are aged 16 or under‚ please do not provide us with personal information on our website

Website recording

Our website may use website recording services. These may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by services is for DowlingDodds internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Transferring your data outside the EU

The data that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area (“EEA”).

Review of this Policy

We keep this Privacy Policy under regular review. This Policy was last updated in November 2019.