This Privacy Policy explains how we collect, use, and protect personal information provided when you use our website or communicate with us by email, telephone, SMS, in writing, or in person.
DowlingDodd Chartered Surveyors are committed to ensuring that your privacy is protected. This Privacy Policy explains why and when we collect personal information, how we use it, the circumstances in which we may disclose it to others, and how we keep it secure.
We may from time to time change this Privacy Policy, therefore, please check this page occasionally to make sure you are happy with any changes. By using this website, you are agreeing to be bound by this Privacy Policy.
If you have any questions relating to our Privacy Policy and practices then they should be emailed to:
surveyors@dowlingdodd.co.uk or in writing to DowlingDodd Chartered Surveyors, 2a River Street, Truro, Cornwall, TR1 2SQ or by telephoning our office on 01872 260555.
Who are DowlingDodd Chartered Surveyors?
We are a company limited by guarantee (no 5515922). Our registered address is Office 1, The Warehouse, Anchor Quay, Penryn, Cornwall, TR10 8GZ. We are registered by the RICS (no 002142). We provide residential and commercial survey and valuation reports and Concrete Block Testing reports and assignments.
How is information collected?
We obtain information from you when you use our website or contact us via email, in writing, via SMS texting, over the phone or in person.
What type of information do we collect from you?
The personal information we collect may include your name and address, email address, IP address, telephone numbers, address of property you require us to inspect including details of price to be paid, access details and your proposed mortgage lender’s name.
How do we use this information?
The information may be used to:
We will periodically review how long we retain your personal information. We will retain personal information only for as long as is necessary for the relevant activity, to comply with contractual obligations, regulatory requirements, professional obligations (including those of RICS), the requirements of our Professional Indemnity Insurers, or applicable legislation.
We may utilise secure digital platforms, cloud-based systems, automated technologies, and AI-assisted software in connection with the provision of our services, including for administration, document preparation, research, workflow management, quality assurance, and operational efficiency. Any use of such systems remains subject to appropriate human oversight and professional review.
We do not knowingly use publicly accessible AI systems to process confidential client information or personal data without appropriate safeguards and lawful basis under applicable data protection legislation.
Who will have access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may share your information with third-party service providers, agents, subcontractors, or other organisations where reasonably necessary to carry out services on our behalf. This may include providers of secure cloud hosting, IT systems, software platforms, communication services, cybersecurity services, and document management systems used in connection with our professional services.
Where we use third-party service providers, we will only disclose personal information necessary for the delivery of the relevant service and will take reasonable steps to ensure such providers keep your information secure and do not use it for their own direct marketing purposes.
We will not release your information to third parties for their own marketing purposes unless you have expressly requested us to do so or we are required to do so by law.
Your Rights
Under applicable data protection legislation, you may have the right to:
The accuracy of your information is important to us. You may request access to, correction of, or updates to the personal data we hold about you. We will normally provide this information free of charge, although we reserve the right to charge a reasonable fee for repetitive or excessive requests where permitted by law.
To exercise any of your rights or request information about the personal data we hold, please contact the Data Controller:
DowlingDodd Chartered Surveyors
2a River Street, Truro, Cornwall, TR1 2SQ
Email: surveyors@dowlingdodd.co.uk
Telephone: 01872 260555
What is our lawful basis for holding information?
We process personal data under one or more of the following lawful bases under UK GDPR:
Retention Periods
We retain personal information only for as long as reasonably necessary for the relevant purpose, including to comply with contractual, legal, regulatory, taxation, professional, and insurance requirements.
Retention periods may vary depending on the nature of the instruction and applicable professional obligations.
Our security precautions.
When you give us personal information, we take steps to ensure that it is treated securely. Our website is hosted on a secure server and you will see a lock icon at the top of the page of web browsers such as Google Chrome and ‘HTTPS’ in front of the page URLs.
The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and our website are encrypted. HTTPS is often used to protect highly confidential online transactions, but we use it to ensure all your data is protected.
Cookies
Like many other websites, the DowlingDodd Chartered Surveyors website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow the website to recognise you when you visit. They collect statistical data about browsing actions and patterns and do not identify you personally.
For example, we may use cookies to store preferences and provide analytics. This helps us improve our website and deliver a better and more personalised service.
It is possible to disable cookies through your browser settings. However, turning cookies off may result in reduced functionality when using our website.
Links to other websites.
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the privacy policy of that third-party site.
Under 16 years of age.
We are committed to protecting the privacy of children aged 16 or under. We do not offer our services to persons under the age of 16. If you are aged 16 or under‚ please do not provide us with personal information on our website.
Website recording
Our website may use website recording services. These services may record mouse clicks, mouse movements, page scrolling, and information entered into website forms. We do not intentionally collect bank details or special category personal data through such services.
Data collected by such services is for DowlingDodd Chartered Surveyors internal use only and is used to improve website usability and for aggregated statistical reporting.
Transferring your data outside the UK or EEA
Some digital systems or service providers used by us may process or store data outside the United Kingdom or European Economic Area (“EEA”).
Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place to protect personal data in accordance with UK GDPR requirements.
ICO Registration
DowlingDodd Chartered Surveyors is registered with the Information Commissioner’s Office (“ICO”). Registration No: Z1861105.
Review of this Policy
We keep this Privacy Policy under regular review. This Policy was last updated in May 2026.
